Terms & Conditions

1. Agreement to Terms

These Terms and Conditions govern your use of the D9 Family Spa website (d9familyspa.com) and the booking of wellness/therapy services at our brick-and-mortar spa located in Fortune Square-1, Chala, Vapi. By accessing our website or receiving our treatments, you agree to comply with and be bound by these terms.

2. Spa Code of Conduct & Etiquette

To ensure a peaceful and therapeutic environment for all guests, we require adherence to the following:

• Professional Environment: D9 Family Spa is a professional wellness center. Any inappropriate behavior, sexual advances, suggestive language, or physical misconduct toward our certified therapists will result in the immediate termination of the session without a refund. We reserve the right to bar offending guests from future visits and initiate appropriate legal proceedings under local law.
• Arrival: We recommend arriving 10 to 15 minutes before your scheduled appointment to complete check-in procedures. Late arrivals will result in shortened treatment times to ensure the next appointment is not delayed.
• Mobile Devices: Please place your mobile devices on silent mode upon entering the spa rooms to preserve the tranquil atmosphere.

3. Appointments & Cancellations

Pre-bookings can be initiated through our phone (+91 93271 66817) or WhatsApp chat. Walk-ins are subject to availability.

If you need to cancel or reschedule your therapy session, we kindly request a notice of at least 2 hours. This allows us to make the slot available to other clients.

4. Health Conditions & Customer Safety

Guests must disclose any pre-existing health conditions, injuries, physical ailments, allergies, or pregnancies to our reception staff and therapists prior to the start of any treatment. Certain massage therapies may not be suitable or may need to be adjusted based on your physical health.

D9 Family Spa is not liable for any health complications or adverse effects that result from a guest's failure to disclose relevant physical or medical conditions prior to treatment.

5. Limitation of Liability

All therapies and treatments are received at the sole risk of the guest. D9 Family Spa, its management, and employees shall not be liable for any personal injury, loss of property, or damage to personal items within the spa premises, except where required under Indian liability law.

We highly recommend keeping personal valuables at home or in your custody. The spa does not assume responsibility for lost or stolen articles.

6. Intellectual Property

Unless otherwise stated, all intellectual property rights, trademarks, site design, text content, styling, and graphics on this website are owned by D9 Family Spa. All rights are reserved. You must not copy, reproduce, or redistribute any of these assets without written permission.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of the website use or spa services shall be subject to the exclusive jurisdiction of the competent courts in Vapi, Gujarat.

8. Amendments

D9 Family Spa reserves the right to amend, update, or replace these Terms and Conditions at any time. The most current version will always be posted on this page. Your continued use of our website or services constitutes agreement to the updated terms.